BBC reports tumble dryer repair delays
28th January 2016
BBC Online says that millions of tumble dryers are still to be repaired in a fire safety campaign.
Owners of large air-vented dryers and condensing dryers under the Hotpoint, Indesit and Creda brands may need to have them fixed. Parent company Whirlpool said eight million affected dryers had been sold in the last 11 years, including five million in the UK.
So far, 70,000 cases had been resolved.
"Given the large number of dryers affected, we currently have a wait time of many weeks before the repair service can be completed," the company, which has 1,000 engineers, said.
"This is not up to our high standard of service and we are working to address it."
More than three million people are being written to about the safety notice, with 1.8 million expected to receive letters in the next two to three weeks.
The company is asking owners to check whether their machine is one of those affected and, if so, to contact the company through Hotpoint's dedicated website or the matching Indesit site. The model number, usually found on the back of the dryer door, can be entered in the online checker.<< back to all Seaward news