PT 350 and PC not Communicating

PATGuard 3 Forum

PT 350 and PC not Communicating

Postby Vanpuller » Thu Aug 07, 2014 1:03 pm

Recently re-installed PG3,after a full system clear out but now unable to download from PT350 to Laptop via supplied usb/serial cable.
Laptop shows the port with a warning triangle - message says that Windows doesn't recognise the driver. Windows checked driver, yet says its the latest.

Unable to create any Reports.
Any ideas?
Can I download via Bluetooth?

Cheers

Mart
Vanpuller
 
Posts: 5
Joined: Mon Nov 05, 2012 1:00 pm

Re: PT 350 and PC not Communicating

Postby Stephen Armstrong » Mon Aug 11, 2014 10:46 am

Thank you for your enquiry

Regarding downloading a PT350 into PATGuard 3:

Please see the following link for the download help guide:

http://www.seaward.co.uk/downloads/041_downloading_a_primetest_3xx_into_patguard_3_v1.pdf

However, if are using our RS232 to USB adaptor (see picture in link above) you will need to ensure the driver is installed correctly:

http://www.ftdichip.com/Drivers/VCP.htm

Kind regards
Technical Support
Stephen Armstrong
Technical Sales Engineer
 
Posts: 49
Joined: Fri Jul 05, 2013 8:35 am

Re: PT 350 and PC not Communicating

Postby Vanpuller » Thu Aug 14, 2014 5:28 pm

Thanks.
Did manage to download using BT, as I get security alerts about the driver.
Vanpuller
 
Posts: 5
Joined: Mon Nov 05, 2012 1:00 pm


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