Thank you all for your feedback, we do take this seriously as quality of our products and customer service is very important to us.
soltdog, as verstapp has advised the Supernova is compatible with PATGuard 3. Please see below link for instructions on how to download:
remedy234, can you please advise which tester and software version you are using? If you would like to discuss the issues you have experienced please let me know and I will send you my direct number.
Thanks and kind regards
Test & Measurement Division