PATGuard 2 and legacy versions of PATGuard:

PATGuard 3 Forum

PATGuard 2 and legacy versions of PATGuard:

Postby Stephen Armstrong » Mon Oct 28, 2013 1:46 pm

Since the release of PATGuard 3, Software Support for PATGuard legacy software has changed.

Software Support includes:
Downloading of Seaward Testers
Uploading of Seaward Testers
Bluetooth partnerships involving Seaward Testers
PATGuard Licensing
Retrieval of software or serial number


Seaward no longer support legacy versions of PATGuard, these include:
PATGuard Plus (5.2 or less)
PATGuard Elite (1.1 or less)
PATGuard Pro (1.1 or less)
PATGuard Lite (1.1 or less)
PATGuard Elite SQL (1.1 or less)
PATManager
PATSLite
Time Manager
All versions of PATGuard 2.4.


Seaward will only support PATGuard 2 versions with a valid support contract:
PATGuard Elite (2)
PATGuard Pro (2)
PATGuard Lite (2)
PATGuard Elite SQL (2)

please see the support contract application form below:

http://www.seaward.co.uk/userfiles/patguard2-support-contract.php

Please note:

1, We have updated, and will continue to update, our website with helpful information on Seaward Legacy software (including download / upload etc.), please see the following link:

http://www.seaward.co.uk/userfiles/support-pat-testing.php

2, If you are experiencing a licensing problem, e.g. a tamper error, we will be happy to offer support via email within the standard 5 day response time, however if you require a more urgent response via phone support you may wish to purchase a support contract.


All versions of PATGuard 3 will be supported via the subscription
Stephen Armstrong
Technical Sales Engineer
 
Posts: 49
Joined: Fri Jul 05, 2013 8:35 am

Re: PATGuard 2 and legacy versions of PATGuard:

Postby southseas » Sat Nov 23, 2013 6:48 pm

Stephen, I gather there are issues with PATGuard 2 if/when a user upgrades to Windows 8, how far off is a "patch" to overcome this?
User avatar
southseas
 
Posts: 107
Joined: Fri Jul 08, 2011 10:34 pm

Re: PATGuard 2 and legacy versions of PATGuard:

Postby Stephen Armstrong » Tue Dec 03, 2013 4:54 pm

Thank you for your enquiry.

At present there is no further development planned for PATGuard 2.
Unfortunately, this version of PATGuard is not compatible with Windows 8.

Kind regards
Technical Support
Stephen Armstrong
Technical Sales Engineer
 
Posts: 49
Joined: Fri Jul 05, 2013 8:35 am

Re: PATGuard 2 and legacy versions of PATGuard:

Postby southseas » Thu Feb 13, 2014 6:55 pm

Has there been any rethink of the policy of not updating PG2 to run under Windoze 8?
User avatar
southseas
 
Posts: 107
Joined: Fri Jul 08, 2011 10:34 pm

Re: PATGuard 2 and legacy versions of PATGuard:

Postby Amy Lyons » Mon Feb 17, 2014 3:13 pm

Hi southseas

We have updated our PATGuard program to work with Windows 8 as well as adding lots of new features. This has been released as PATGuard 3 and is available on a yearly subscription basis meaning that in future when Windows is updated you will receive a free update so that it will work with the new system as long as you stay subscribed. There is also a very attractive discount when upgrading from PG2!

For more information please go to www.seaward.co.uk/pg3trial
Thanks and kind regards

Amy Lyons
Applications Engineer
Test & Measurement Division
Seaward Electronic
User avatar
Amy Lyons
Applications Engineer
 
Posts: 171
Joined: Mon Apr 23, 2012 2:40 pm
Location: Peterlee, UK

Re: PATGuard 2 and legacy versions of PATGuard:

Postby southseas » Thu Feb 20, 2014 2:10 am

Think that I will probably look round for an alternative in that case, as an annual (and fairly expensive) subscription for something that doesn't seem to be working particularly well isn't that attractive when it's multiplied by the number of years that I've had Patguard 2.
User avatar
southseas
 
Posts: 107
Joined: Fri Jul 08, 2011 10:34 pm

Re: PATGuard 2 and legacy versions of PATGuard:

Postby Amy Lyons » Thu Feb 20, 2014 10:52 am

Hi southseas

PATGuard 3 can also be purchased for a one off cost from your local distributor however this may not protect you against future versions of Windows being released. Have you downloaded the trial of PATGuard 3 yet? There have been numerous updates since release and so you may find that what you believed not to be working well has now been resolved.
Thanks and kind regards

Amy Lyons
Applications Engineer
Test & Measurement Division
Seaward Electronic
User avatar
Amy Lyons
Applications Engineer
 
Posts: 171
Joined: Mon Apr 23, 2012 2:40 pm
Location: Peterlee, UK

Re: PATGuard 2 and legacy versions of PATGuard:

Postby Alan Freeman » Thu Feb 20, 2014 8:36 pm

PAT testing equipment is SO expensive. Then you have to add the Software which again is SO expensive. Then add the sticker jockies who keep the price you can charge at basement prices.

Is it really worth PAT inspecting??

To draw a parallel with the hardware/software issue, my son is a DJ. He uses Seratto hardware to play his music from his laptop. The hardware is expensive, and the software is FREE!!

He uses Lightjockey to control his DMX lights. Again the hardware is expensive, but the software FREE.

On both programmes, updates are also free and email notified to him.

Seaward take note!
Alan Freeman
 
Posts: 118
Joined: Tue Nov 08, 2011 11:52 pm
Location: Bedford

Re: PATGuard 2 and legacy versions of PATGuard:

Postby Amy Lyons » Fri Feb 21, 2014 11:43 am

Hi Alan

I take on board what you have said and will certainly consider it as constructive feedback.

This is one of the reasons we introduced a subscription version so that the initial investment in the software is minimal (as little as £45 if upgrading from PATGuard 2!). For customers concerned with traceability having PATGuard software would certainly give you one over the so called 'sticker jockeys' as all results downloaded from the tester are time and date stamped and non-editable. Just something to think about and if you don't see the benefits after the 1st year of subscribing then you will still be able to access your results in read only mode and will only be £45 down. :)
Thanks and kind regards

Amy Lyons
Applications Engineer
Test & Measurement Division
Seaward Electronic
User avatar
Amy Lyons
Applications Engineer
 
Posts: 171
Joined: Mon Apr 23, 2012 2:40 pm
Location: Peterlee, UK

Re: PATGuard 2 and legacy versions of PATGuard:

Postby Alan Freeman » Fri Feb 21, 2014 7:55 pm

Amy

Even at £45, that is EXPENSIVE, and I am not in the upgrade position. As I said above, with both Seratto and LightJockey you BUY the hardware. The software is FREE (very expensive).
Alan Freeman
 
Posts: 118
Joined: Tue Nov 08, 2011 11:52 pm
Location: Bedford


Return to Portable Appliance Testing


Who is online

Users browsing this forum: No registered users and 2 guests