Europa Plus Upload

PATGuard 3 Forum

Europa Plus Upload

Postby Agro » Tue Sep 17, 2013 6:56 am

I have not been able to upload data from PATGuard Elite 1.1 to my Europa Plus, however downloads are working OK. What could I be doing wrong?
Agro
 
Posts: 7
Joined: Mon Sep 16, 2013 9:32 am

Re: Europa Plus Upload

Postby Amy Lyons » Mon Sep 23, 2013 3:07 pm

Hi Argo,
Can you please confirm that you are following the instructions from the below FAQ booklet?

http://www.seaward.co.uk/downloads/supernova_europa_faqs_booklet_v1.pdf

Also which firmware version do you have in the tester as it may not be fully compatible with this older software?
Thanks and kind regards

Amy Lyons
Applications Engineer
Test & Measurement Division
Seaward Electronic
User avatar
Amy Lyons
Applications Engineer
 
Posts: 164
Joined: Mon Apr 23, 2012 2:40 pm
Location: Peterlee, UK

Re: Europa Plus Upload

Postby Agro » Wed Sep 25, 2013 3:36 pm

Yes Amy, I am following the instructions as per PDF Booklet v1. But get slightly different screens.

on tester REMOTE MODE sayas Ready:SSS COMAND MODE
then STORING SYSTEM DATA

then in PATGUARD THE UPLOAD COMPLETED SUCCESSFULLY.

***BUT NOTHING GOT DOWNLOADED****

Firmware version is v28n
Agro
 
Posts: 7
Joined: Mon Sep 16, 2013 9:32 am

Re: Europa Plus Upload

Postby Amy Lyons » Fri Sep 27, 2013 2:35 pm

Hi Argo

It seems that the upload is working fine. I think the reason that you believe it is not working is that uploaded data is stored separately on the Europa Plus and so it will not show up in the stored data. A way to check the data has uploaded is to go to perform a test and enter an asset ID which you know you have uploaded. if the re-test option appears then you know the data has uploaded.
Thanks and kind regards

Amy Lyons
Applications Engineer
Test & Measurement Division
Seaward Electronic
User avatar
Amy Lyons
Applications Engineer
 
Posts: 164
Joined: Mon Apr 23, 2012 2:40 pm
Location: Peterlee, UK


Return to Portable Appliance Testing


Who is online

Users browsing this forum: Google [Bot] and 1 guest

 
 
cron