Thanks for responding. Typically, it all suddenly started working today after yet another erase and a power cycling. (Duff data causing things to fail? Maybe the power cycling was the bit I was missing in the equation?). I was, at least, doing everything correctly as mentioned so perhaps it was just a glitch? Perhaps it's the reason why first time users seem to have problems?
I have to say that it is counter-intuitive to upload data and not be able to view it. Perhaps some of the ergonomics are putting people off their stride? I'm coming into it from the IT support side and I have to say some of the behaviour of the tester takes a lot of supressing of natural instincts. The PATGuard software also has some "quirkyness" about it, Bit's I'd expect to work one way, work another etc
With 20-20 hindsight, I could certainly rattle off some ideas that might
be useful improvements (and I'm stressing the might
PS: Bluetooth connection delays being one of them! It winds me up too. Especially as I've sat there for a few moments now waiting for the connection and then realised the printer has gone to sleep. It's just a little bit annoying.