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PAT licence issues

PostPosted: Tue Mar 18, 2014 11:31 pm
by mhurst
I’ve been trying to register my PAT tester online but the program does not accept my serial number.I've tried to contact tech support but had no response. Is there a way around this? or a way of issuing a new one?

Im using Seaward PATGuard 2 with a Primetest 300.

Re: PAT licence issues

PostPosted: Thu Mar 27, 2014 4:33 pm
by Stephen Armstrong
Thank you for your enquiry.

Regarding serial number formats:

For the PT300 the serial number should be found in the battery compartment and be in the following format xxx-xxxx

For the PATGuard 2 the serial number is found in the inside lid of the software box and is 6 blocks of 5 digits, for example:
xxxxx-xxxxx-xxxxx-xxxxx-xxxxx-xxxxx

Unfortunately, we no longer offer technical support for PATGuard 2 without a valid support contract, please see the link below:

http://www.seaward.co.uk/userfiles/patguard2-support-contract.php

Kind regards
Technical Support