Primetest 300 with test n tag Elite

Primetest 300 with test n tag Elite

Postby brian 1962 » Mon Jan 20, 2014 3:00 pm

Hi, i have had my 300 for some years now, it came with the test n tag printer and works fine. I wanted to try the test n tag Elite and bought one after checking compatibility ! The 300 finds it on bluetooth but it will not print. I am trying to find out if it's a firmware issue ? My 300 is in version 2.12.4 I know we are on 3.46 now. Is it this which is causing the problem ?
brian 1962
 
Posts: 8
Joined: Mon Jan 20, 2014 10:29 am

Re: Primetest 300 with test n tag Elite

Postby brian 1962 » Mon Jan 20, 2014 3:02 pm

When i say it came with the test n tag printer, i mean the K3100pc version of printer. I now want to use the Elite printer.
brian 1962
 
Posts: 8
Joined: Mon Jan 20, 2014 10:29 am

Re: Primetest 300 with test n tag Elite

Postby brian 1962 » Mon Jan 20, 2014 3:27 pm

The latest is !! I have just opened a brand new PATguard elite 2 and tried to install it on my PC, typed in the serial number and it now wants an unlocking code, so i emailed the request, only to be told its not suppoerted any more and to buy the 3rd version !! I have just spent almost £500 on this software, i want to install it and update my firmware. Can someone at seaward help please ??
brian 1962
 
Posts: 8
Joined: Mon Jan 20, 2014 10:29 am

Re: Primetest 300 with test n tag Elite

Postby brian 1962 » Mon Jan 20, 2014 7:21 pm

I have been asked to send a picture of the serial number inside the cover, i sent the picture of the serial number to which i was told its not recognized. I had trouble putting the serial number in having to watch out for zeros and naughts !! It turns out that a rogue letter that looks like a 1 or a 7 was in actual fact a capital " I " We shouldn't have to guess what a letter or a number is on a code. The other thing is, no more support with pat guard elite 2 so the activation code can not be done on line only e-mail, phone or fax ! if its done on by e-mail then you have used up you 1 and only chance of activation !! it then can not be done again on line. So i have a brand new just opened £500+ of software that i have spent all day with e-mails trying to sort out and still no further on than this morning. Can we get it sorted please ??
brian 1962
 
Posts: 8
Joined: Mon Jan 20, 2014 10:29 am

Re: Primetest 300 with test n tag Elite

Postby brian 1962 » Tue Jan 21, 2014 1:18 pm

Thanks for all your help in sorting out the problem with the software, really do appreciate it. Thank you.
brian 1962
 
Posts: 8
Joined: Mon Jan 20, 2014 10:29 am

Re: Primetest 300 with test n tag Elite

Postby brian 1962 » Wed Jan 22, 2014 4:14 pm

Just to update !! The prime test 300 will work with the test n tag ELITE, BUT it needs to have the latest firmware on it, 3.46. The utilities needed for it, are on the Pat Guard elite 2 software, under data transfer. It's took a few days and e-mails to sort it all out, but now i have a fantastic bit of kit and i don't think i would use anybody else for pat testing equipment.
brian 1962
 
Posts: 8
Joined: Mon Jan 20, 2014 10:29 am


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