I have been asked to send a picture of the serial number inside the cover, i sent the picture of the serial number to which i was told its not recognized. I had trouble putting the serial number in having to watch out for zeros and naughts !! It turns out that a rogue letter that looks like a 1 or a 7 was in actual fact a capital " I " We shouldn't have to guess what a letter or a number is on a code. The other thing is, no more support with pat guard elite 2 so the activation code can not be done on line only e-mail, phone or fax ! if its done on by e-mail then you have used up you 1 and only chance of activation !! it then can not be done again on line. So i have a brand new just opened £500+ of software that i have spent all day with e-mails trying to sort out and still no further on than this morning. Can we get it sorted please ??