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Updated Firmware lost access

PostPosted: Tue Jan 12, 2016 5:04 pm
by remedy234
Hi

Ive updated our apollo 500 firmware today and now it wont recognise the password, ive tried calling seaward around 25 times but get the answerphone every time. Anybody know a way around this?

Re: Updated Firmware lost access

PostPosted: Wed Jan 13, 2016 3:56 pm
by Amy Lyons
Hi remedy234

The admin override password has changed in the new Apollo firmware. If you are using this as your password then it will no longer work. I would urge you to set up your own password so it will not be affected by this in future. We can give out the new admin override password to the registered owner of the tester if you email a request to support@seaward.co.uk.