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Test n tag pro printer issue

PostPosted: Tue Feb 17, 2015 10:47 am
by Jen
Hi,

I've been having trouble with my TnT pro printer. Towards the end of the first roll of labels, it started skipping 2.5 labels and then printing the next label there and then skipping another 2.5 labels. It doesn't always do this and I haven't changed any settings. I thought it was just because it was getting near the end of the roll but it did it again yesterday, twice within 5 tests!

Anyone else had this? How do I stop it doing it?


Thanks,


Jen

Re: Test n tag pro printer issue

PostPosted: Wed Mar 04, 2015 11:47 am
by Amy Lyons
Hi Jen

The first thing to check is that you have the correct labels and they have been supplied by Seaward or an approved distributor.
I would then check that there is nothing obstructing the sensor on the printer that 'sees' the black mark between the labels.
If you are still having issues please contact our service department on 0191 5878739 to arrange return of your printer.