Page 1 of 1

Europa Plus Upload

PostPosted: Tue Sep 17, 2013 6:56 am
by Agro
I have not been able to upload data from PATGuard Elite 1.1 to my Europa Plus, however downloads are working OK. What could I be doing wrong?

Re: Europa Plus Upload

PostPosted: Mon Sep 23, 2013 3:07 pm
by Amy Lyons
Hi Argo,
Can you please confirm that you are following the instructions from the below FAQ booklet?

http://www.seaward.co.uk/downloads/supernova_europa_faqs_booklet_v1.pdf

Also which firmware version do you have in the tester as it may not be fully compatible with this older software?

Re: Europa Plus Upload

PostPosted: Wed Sep 25, 2013 3:36 pm
by Agro
Yes Amy, I am following the instructions as per PDF Booklet v1. But get slightly different screens.

on tester REMOTE MODE sayas Ready:SSS COMAND MODE
then STORING SYSTEM DATA

then in PATGUARD THE UPLOAD COMPLETED SUCCESSFULLY.

***BUT NOTHING GOT DOWNLOADED****

Firmware version is v28n

Re: Europa Plus Upload

PostPosted: Fri Sep 27, 2013 2:35 pm
by Amy Lyons
Hi Argo

It seems that the upload is working fine. I think the reason that you believe it is not working is that uploaded data is stored separately on the Europa Plus and so it will not show up in the stored data. A way to check the data has uploaded is to go to perform a test and enter an asset ID which you know you have uploaded. if the re-test option appears then you know the data has uploaded.