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Having a Nightmare. Test 'n' Tag Labels and Europa Plus

PostPosted: Thu Feb 07, 2013 12:00 pm
by Hoggath
Can someone help me PLEASE!!!!

I have been in contact with Seaward. Call ID 2963.

I am having an Issue with My Europa Plus. We have in the last few days bought a K3300-pc label printer. So i have plugged it into the tester, and went to Setup, System configuration, and there was no test and tag printer, so I read up on it and updated the software to 27b, and there was still no test and tag printer, I called Seaward 2 days ago, and spoke to a lovely lady with a promise that someone would come back to me, but no joy, tried calling the hardware number 4 times yesterday, and 3 times today no answer. Now I've just updated it to the latest version available on the website, and I'm getting "Incompatible Hardware/Software combination, Cannot proceed", I feel like i'm going to scream as i have an employee standing around for 2 days waiting to PAT test. Also when i updated the software it lost all my tests! Arrhhh. HELP!!!!!!!!!!!!!!!!!!!!!!!!

Re: Having a Nightmare. Test 'n' Tag Labels and Europa Plus

PostPosted: Thu Feb 14, 2013 11:08 am
by Amy Lyons
Hi Hoggath

Apologies for the delay. This error means that the tester has the wrong firmware loaded. Which firmware have you updated to please? If it is the Supernova / Europa Firmware Update 28t from our website then your Europa Plus unit may have a non-standard hardware e.g. Ausralian version. If this is the case please advise your serial number and I will locate the firmware you require.

Re: Having a Nightmare. Test 'n' Tag Labels and Europa Plus

PostPosted: Thu Feb 14, 2013 1:28 pm
by Hoggath
Amy,

Thank you for your response, I really hope you can help. I am running software 27b, however when When I tried to update to 28t came up with error "Incompatible Hardware/Software combination, Cannot proceed". So I have gone back to 27b and it works again, but no T 'n' T printer. Its a seaward Europa Serial no U29-0346.

Thanks in advance,

Alex