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Asset description problem primetest 300

PostPosted: Mon Nov 12, 2012 1:33 am
by wests
Hi fellow testers
I just downloaded my tag information from my PrimeTest 300 to my PC but all my asset descriptions have either been erased or reset to the number assigned to it. E.G. Tag 34 (description fridge) is now '34'. Is there anyway to bring the description information back. The first time I downloaded the info, it was correct.

Any help would be appreicated.


Re: Asset description problem primetest 300

PostPosted: Tue Nov 20, 2012 5:20 pm
by Amy Lyons
Hello, Please ensure that your tester comments lines are set up the same as the text lines in your PATGuard software. To do this:

On the tester
Menu (F4)
User Options (U)
Test Options (T)
Next Page (F3)

In the PATGuard software

Ensure that Asset Description is set up against the same line on each.

I hope this helps. If it doesn't then please call our Technical Support line on 0191 5878718 (open 9-4 Mon-Thurs, 9-12 Fri)