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PAT Guard Plus & Download of Data

PostPosted: Wed Aug 08, 2012 11:03 am
by phillipbaker
i have replaced my machine with a x64 windows 7 PC and installed PAT Guard Plus. Yes it works to an extent. But as the machine has no serial port on it, i have had to use a usb to serial adapter in order to plug the serial cable in to downlaod the data. I get the message to start the transmission and so i start the downlaod and it goes through and tells me how many bytes its downlaoded but then at the end says there are no records to to be found. however i know there are records as i can see them on the tester and i have for now downloaded them to another machine that does have a serial port on the PC built in.

can anyone help .

Re: PAT Guard Plus & Download of Data

PostPosted: Mon Sep 17, 2012 12:18 pm
by Amy Lyons
Apologies for the delay in replying. PATGuard Plus software is now obsolete and is not fully compatible with Windows 7. Please consider updating your software to PATGuard 2 Elite. There is a free 30 day demo available from our website if you would like to try downloading into it first.
Is the serial-usb adapter you are using the Easysync one recommended by Seaward? If not we cannot guarantee that other brands will work when downloading our testers.

Re: PAT Guard Plus & Download of Data

PostPosted: Sun Oct 21, 2012 11:07 am
by SAFET4U_UK
Hi This post partially explains a problem I am having regarding installing Patguard Plus software, See my post
( PROBLEM WITH PATGUARD SOFTWARE ).
I also have the additional problem of not having the entry codes required to load the other discs . Does this mean I have to purchase new software or can a new code be provided.

Many Thanks

Eddie