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Length Error in SSS Format Data

PostPosted: Fri May 04, 2012 10:26 am
by hallamke
I am trying to download test data from a Seaward SuperNova Elite tester into Pat Guard 2 Elite.

The software will download the data into the preview window fine but when I click process it throws the error

Length Error in SSS format Data Abandoning remaining data. The software then proceeds to dump all my comments from the test results making the imported data next to meaningless.

The preview of the data shows the comments fine. I can find no info anywhere on this error message so, any assistance greatly appreciated.

Many thanks

--Keith--

Re: Length Error in SSS Format Data

PostPosted: Sun May 06, 2012 2:01 pm
by Jim Wallace
Hi Keith

I don't know the answer but I know someone who does - if you give our Tech Support line a call they will be able to answer this.

Re: Length Error in SSS Format Data

PostPosted: Thu Jul 05, 2012 2:33 pm
by chrisbck
Ive got the same problem. Any chance you could publish the solution.

Chris

Re: Length Error in SSS Format Data

PostPosted: Tue Jul 10, 2012 11:59 pm
by verstapp
I've had a number of such errors when trying to download test results from a Supernova over the years.
Its generally happened with a 'large' download.
I've found that using the filter to split the big download into multiple smaller ones, eg locations 1-99, 100-199, ... seems to work.
YMMV.