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PAYgaurd Elite 2, Alerts?

PostPosted: Mon Sep 19, 2011 2:25 am
by nvrau
Hello group!

We're using PATguard Elite 2 and getting an alert we need assistance trouble shooting in the software. The software is installed on WXP SP3 machine. We run a report called "Concise Latest Test Results" and the results are returned correctly. We close the results and run the report again and the following Alert pops up.

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As the alert indicates, if you select YES, the application closes. If you select NO you're given another alert:

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At this point, it doesn't matter which button you select the app doesn't close it just freezes on the screen.

Any ideas?

Re: PAYgaurd Elite 2, Alerts?

PostPosted: Fri Sep 23, 2011 2:31 pm
by Richard Williams
Hi

Please bear with us. This is a unique issue never seen before. We are looking into this now.

Re: PAYgaurd Elite 2, Alerts?

PostPosted: Sun Sep 25, 2011 10:43 pm
by nvrau
Thank you for letting me know!

Cheers!