Page 1 of 1

PAYgaurd Elite 2, Alerts?

PostPosted: Mon Sep 19, 2011 2:25 am
by nvrau
Hello group!

We're using PATguard Elite 2 and getting an alert we need assistance trouble shooting in the software. The software is installed on WXP SP3 machine. We run a report called "Concise Latest Test Results" and the results are returned correctly. We close the results and run the report again and the following Alert pops up.


As the alert indicates, if you select YES, the application closes. If you select NO you're given another alert:


At this point, it doesn't matter which button you select the app doesn't close it just freezes on the screen.

Any ideas?

Re: PAYgaurd Elite 2, Alerts?

PostPosted: Fri Sep 23, 2011 2:31 pm
by Richard Williams

Please bear with us. This is a unique issue never seen before. We are looking into this now.

Re: PAYgaurd Elite 2, Alerts?

PostPosted: Sun Sep 25, 2011 10:43 pm
by nvrau
Thank you for letting me know!