Below is a comment which you posted in a new thread, I think it is apart of this question:
I've also tried this:
To change which COM port your computer uses to communicate with Bluetooth enabled devices
Click to open Control Panel.
In the Control Panel search box, type Bluetooth, and then click Change Bluetooth settings.
In the Bluetooth Settings dialog box, click the COM Ports tab, select a port, and then click OK.
If no COM port is listed, then your Bluetooth enabled device doesn't use a COM port. Click Add if you want to add a COM port for your device to use.
To no avail.
Thanks in advance.
I'll speak to our support department and get back to you.